Comments on: Remote Desktop Viewing via CrossLoop

By: DavidY

DavidY — Mon, 03 Sep 2007 14:43:30 +0000

Biggest difference, especially for those of us in the volunteer world, is that CrossLoop is free while Techinline Remote Desktop is not free.

Since CrossLoop is a recently released product, nobody has long term experience with this as a Remote Support tool. However, my initial experience with it as well as its simplicity and cost, namely free, makes it worth recommending.

I recommend you establish a list of criteria for your remote support tools, regardless of which product, then use it for a month or some agreed-upon amount of time, then evaluate its performance.

For us here in the opera world, "free" is an important criteria.

By: stanemte

stanemte — Mon, 03 Sep 2007 14:36:39 +0000

Why don’t you use a web-based remote control tool? I’ve tried one — Techinline Remote Desktop — and was satisfied with it. You’ll only need an internet connection and a browser. No need to install anything on your PC. And right away you’ll have a ready-to-use remote desktop access environment. You can easily use it to get access to Remote Support. And no fuss about…

Does anybody have long time experience with this Remote Support tool? We’re going to use it for technical support and I’m concerned how is it reliable?

By: DavidY

DavidY — Sat, 04 Aug 2007 08:19:00 +0000

Thanks for dropping by. I’m happy to report that in our recently-concluded conference in Denver, I dared to do a live demo of CrossLoop connecting to a computer on Long Island.

As we all know, live internet-based demos are akin to presentation suicide. But I didn’t fall on the sword that day. I was both host and client, and each time, CrossLoop worked flawlessly in front of the audience. Wow!

Volunteers of every stripe work on shoestring budgets, so a free tool is very welcome. The concept of real-time collaboration is still quite new, but I know that every time I do a CrossLoop session, it never fails to impress.

Our board is spread out all over the country, so I know that both its simplicity and versatility will raise our intra-board communications to a new level.

Shortly before your post, I concluded yet another successful CrossLoop session with a board member in Colorado.

We all belong to different groups, so the multiplication potential is tremendous. I will surely assist the board in this program and look forward to the new features you’re introducing.

By: Mrinal

Mrinal — Sat, 04 Aug 2007 00:33:17 +0000

David - this post was a real pleasant surprise for this small team! Thanks a lot from all of us to bringing us to your readers and volunteers in Opera. Opera is certainly unique to us and the first from an application ‘industry’ perspective
If you or anyone has questions, please feel free to email me anytime.
BTW - our latest version, 1.11, allows one to transfer documents, pictures, device drivers etc from one desktop to the other. No limitations - as many files and folders one wants and it is drag and drop.
Thanks and have a good weekend
Mrinal